book an eap session and learn more about eap services

To book your EAP counselling session, simply fill in our non-NDIS online referral form (https://activ8-mind-1.splose.com/public-form/dbe1f474-9bad-45a1-82e1-d145d5f30057)or contact us directly.(https://www.activ8group.com.au/contact-us) When booking your session, you will need to provide your name and contact details. It is a professional requirement to collect this information; it will be kept confidential from your employer. At your first session, you will be asked to review our privacy, information management, and consent form. If you have any questions or concerns, we're here to help - contact us (https://www.activ8group.com.au/contact-us)to discuss.

This will depend on the EAP package that your employer has selected. Many organisations have EAP packages that include 3 or 5 counselling sessions per employee (and - in some cases - per direct family member) per year. If your organisation offers counselling as part of their EAP, and you have not used your allotted sessions, you can book and attend your EAP counselling sessions without needing a GP referral or a Mental Health Treatment Plan (MHTP). To check your eligibility for EAP counselling: ✅ Check with your employer, or ☎️ Contact our team (https://www.activ8group.com.au/contact-us)

Most employers will support either 3 or 5 sessions per person per year. Check with your employer or contact us (https://www.activ8group.com.au/contact-us)to find out what supports are available in your EAP.

We provide face to face sessions at our two Adelaide practices - Parkside and Salisbury. Parkside Practice - 65 Unley Rd, Parkside, 5063 ☎️ 08-8292-5300(tel:08 8292 5300) ✉️ info@activ8group.com.au Salisbury Practice 44 Commercial Rd, Salisbury, 5108 ☎️ 08-8292-5350(tel:08 8292 5300) ✉️ info@activ8group.com.au

Yes, EAP counselling is available via Telehealth. To book an appointment - 💻 Fill in our online referral form(https://activ8-mind-1.splose.com/public-form/dbe1f474-9bad-45a1-82e1-d145d5f30057) ☎️ Call us at 8292 5300 ✉️ Email us at info@activ8group.com.au (info@activ8group.com.au)

No one at your organisation will know that you're accessing the EAP. Your confidentiality is upheld at all times. This doesn’t just cover what you are discussing; it also covers the fact that you are accessing counselling services. Activ8 Mind does not tell anyone at your workplace - not your manager, the MD or CEO, the HR team, or any other employee - that you have requested, booked, or accessed the EAP. What information do employers receive about EAP usage? Employers generally receive a quarterly report highlighting the number of counselling sessions used by the organisation overall, but we do not include any identifying or personal details. For example, the report may state - employee A accessed 3 EAP sessions, employee B accessed 1, & so on. How are terms such as employee A allocated to individuals accessing the EAP? Generic terms such as employee A or employee 1 and employee B (or employee 2) are used as and when an individual accesses the EAP. For example, employee A (or employee 1) is not linked to any personally identifiable details that your employee has access to; it's merely the first person from the organisation to access the service. Have questions or concerns? Our friendly, knowledgeable administrative team is here to help. Please contact us (https://www.activ8group.com.au/contact-us)for a confidential discussion: ☎️ 8292 5300 (Parkside), 8292 5350 (Parafield) ✉️ info@activ8group.com.au (info@activ8group.com.au)

Yes. Your personal information will be passed on only if your file is subpoenaed, you disclose a criminal offence, you express an intention to harm yourself or another person, or if a child is at risk. This is covered in our privacy, information and consent form. This standard is a requirement and upheld by all allied health and mental health practitioners and clinicians, regardless of whether the service is accessed via EAP or under another funding framework.

This will depend on the EAP package that your employer has selected. Counselling services are sometimes included for immediate family members, so check with your employer, or contact us (https://www.activ8group.com.au/contact-us)to find out what's included.

Each employee has a set number of EAP counselling sessions allotted to them each year. If your employer has selected a package that extends services to your immediate family member/s, then they too will have a set number of sessions allotted to them per year. When you use one or more of your allotted EAP sessions, there will be no upfront or post-appointment cost to pay. Allotted counselling sessions are fully funded and paid for by your employer.

Please contact us to discuss the best possible next step. In some cases, employers may extend the number of sessions available to you. To access ongoing therapy, please also consider alternative funding arrangements. You may want to consider funding support via - Medicare To access Medicare psychology services (up to 10 individual or group sessions per year), you will need a Mental Health Treatment Plan (MHTP) and a referral from your GP. Be aware that Medicare does not cover the full cost of each session - find out more about the service, Medicare rebates, and out-of-pocket costs on our Medicare Psychology page.(https://www.activ8group.com.au/psychology-medicare) Private Health Insurance (Extras) Some private health (Extras) policies include mental health cover for out-of-hospital services such as psychology and counselling. If your policy includes mental health cover, please review your policy and / or call your provider to find out about annual limits, waiting periods, per-session rebates, and any other policy details that may impact accessibility and / or cost. Other Funding Arrangements Depending on your personal circumstances, other funding frameworks – CTP, NDIS – may be applicable and available to you. Please contact us (https://www.activ8group.com.au/contact-us)to discuss the options that may be available to you.

Yes, our cancellation policy applies to EAP counselling services. Your employer may be charged for a session that you do not attend if you: • Cancel your appointment with less than 24 business hours’ notice. • You do not attend your appointment, and you have not cancelled it. 48 business hours before your appointment, you will receive an SMS reminder. If you need to cancel, you can respond with N, or confirm your appointment with Y. You may also contact our offices to cancel or change an appointment. Please be aware that you can switch from an in-person appointment to a Telehealth appointment at any time before your scheduled session begins. Contact us to switch to a Telehealth appointment.(https://www.activ8group.com.au/contact-us) You can view our cancellation policy here.(https://activ8group.com.au/policies#cancellation-policy)