We're an Adelaide-based business and we have two conveniently located practices: on Unley Road in Parkside (inner South) and in Parafield (Adelaide's north).

Where can employees access face-to-face counselling sessions?

Employee counselling sessions are available at our Parkside and Parafield practices:

Activ8 Mind Parkside

65 Unley Road

Parkside, S.A. 5063

Activ8 Mind Parafield

177 Lockheed Lane

Parafield, S.A. 5106

Will employees be able to access counselling sessions via Telehealth?

Employees can request counselling via Telehealth. They may choose to do all sessions via Telehealth or include a combination of face-to-face and Telehealth sessions.

Which EAP services are delivered at my workplace?

Services such as Critical Incident Debriefing, Take A Bite informational sessions and the EAP Briefing Session are delivered onsite at your workplace, unless otherwise requested / arranged.

How will managers access Manager Assist services?

Manager Assist services are provided by phone only.

Is there support for employees working remotely and / or outside of Adelaide?

Employees living outside of Adelaide will be able to access counselling services via Telehealth.

For services delivered at your workplace, remote employees can join training sessions / workshops and Critical Incident Debriefing sessions digitally.

When you partner with Activ8 Mind, you only pay for the EAP services that you use – regardless of the plan that you choose.

There are no ongoing contract, account management, or hidden fees.

Each invoice that you receive will include an itemised breakdown of the services provided and associated charges.

Agreements are usually put in place for between 1 to 3 years.

EAP programs selected and procured through government tender will follow and have deeds established for the tendered time period.

The right number of sessions depends on several factors, including your organisation’s needs and wellbeing goals.

The most requested option is 3 sessions, which is included in our Premium Plan.

4 or more sessions may be recommended if any of the following apply:

• Your organisation operates in a high-risk industry.

• Employees face significant psychosocial hazards in their roles.

• There is a high level of organisational change.

To explore the number of sessions best suited to your organisation, book a call with Suzi or contact us directly.

We provide reporting as a standard feature for most client organisations.

Our standard reporting process includes:

• Three quarterly reports

• 1 annual report

Each EAP report contains de-identified data to protect employee privacy and confidentiality, and typically includes:

• EAP utilisation rates

• Basic user demographics

• Key usage themes (e.g., mental health and wellbeing issues, professional development areas)

Exceptions to Standard Reporting

Reporting may be adjusted or unavailable in the following situations:

• Utilisation rates are exceptionally low

• Sharing demographics or themes could risk breaching employee privacy (common in very small organisations, or organisations with very low usage rates)

• You have requested more detailed or customised reporting and we have agreed – before commencing services – that we can accommodate your requests

If your organisation has complex reporting requirements, or you have any questions about reporting, please book a call with Suzi to discuss.

Your EAP will be available to employees immediately after the service agreement is signed.

To start the sign up process, you can:

✔️ Book a 15-minute EAP discovery call with our MD Suzi. View Suzi's available time slots and book your call.

✔️ Request a comprehensive service outline and quote for our services by calling 8292 5300 or emailing info@activ8group.com.au.

EAP Discovery Call -

Our 15-minute EAP Discovery Call gives you the opportunity to discuss your organisation's wellness and growth goals and learn how our EAP can help to support their achievement.

This will depend on the situation.

If an employee is close to achieving their goal but our psychologist believes that one or two additional sessions would be beneficial, we will contact you – while maintaining full employee confidentiality – to explore the possibility of extending EAP support for the current calendar year.

If EAP extension is not recommended or not possible -

In such cases, if our psychologist or the employee feels that longer term support is needed, we will work with the employee to discuss options for ongoing care. This may include guidance on accessing funding through Medicare, private health insurance (extras), or other arrangements (where relevant).

Continuity of Care

If an employee is seeing a Registered Psychologist or an Accredited Mental Health Social Worker, and wishes to continue care under Medicare or another funding arrangement, they can usually continue with the same professional outside of the EAP.