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OUR POLICIES
CHILD SAFE ENVIRONMENT POLICY
Activ8 Mind recognise that children and young people have the right to be safe and protected at all times and free from harm or risk of harm in line with the Children and Young People (Safety) Act 2017 (Safety Act) and the Child Safety (Prohibited Persons) Act 2016. This policy has been developed to ensure Activ8 Mind upholds a framework of practice which demonstrates our commitment to children’s safety and wellbeing, reflects our values and meets ethical, moral and legal requirements.
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Accordingly, the child safe environment policy is applicable to all Activ8 Mind employees, volunteers and contractors who are providing support for children and young people and will outline the responsibilities for everyone involved in the organisation. This policy will be reviewed biannually
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CONFIDENTIALITY AND PRIVACY POLICY
Activ8 Mind are committed to protecting the confidentiality and privacy of participant’s personal information which the organisation collects and administers. Persons dealing with us understand our practices in relation to the management of personal information.
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All new and current records will be administered in accordance with the Australian Privacy Principles and Activ8’s record keeping policy.
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INDIVIDUAL VALUES BELIEF POLICY
At Activ8 Mind, we are committed to fostering an inclusive and respectful environment that values the diverse backgrounds, experiences, and beliefs of NDIS participants. We recognise that each individual has unique values and cultural perspectives that shape their experiences and interactions.
This policy serves to guide our staff in providing person-centred support that respects and upholds the rights, beliefs, and dignity of every participant.
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RECORDS MANAGEMENT SYSTEM POLICY
Activ8 Mind is committed to maintaining a secure, accurate, and accessible records management system that supports efficient operations and upholds compliance with legislative requirements. We recognise the importance of safeguarding client, staff, and business records while ensuring their integrity and confidentiality.
This policy outlines the principles and procedures that we follow for managing records effectively, reinforcing best practices in security, retention, and accessibility.
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COMPLAINTS MANAGEMENT SYSTEM
Activ8 Mind recognises that complaints are an opportunity to review the systems and delivery of services that may have led to the complaint. Maintaining an effective complaints management system enable the development of improvement strategies in both policy and practice of service delivery and operations.
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Activ8 Mind pride ourselves on providing a highly thoughtful, outcome focused and client centered service. Most importantly we are passionate about helping you live your best life which we do by providing support, creating change and facilitating wellness. This handbook contains lots of important information about how we work with you to ensure you feel respected, understood and well supported.
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Contact Us
If you have any questions or concerns at any time about our policies or the use of your personal information, please contact us
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65 Unley Rd PARKSIDE 5063
177 Lockheed Lane PARAFIELD 5106
Mon - Fri: 9am-5pm